The three factors that make us Outstanding

In March 2019, we were delighted and proud to announce that the Care Quality Commission had awarded the Trust an overall “Outstanding” rating – the highest overall rating they can award.

The news meant that Combined Healthcare is 1 of only 2 specialist mental health Trusts in England with an overall ‘Outstanding’ rating.

Everyone who works for and with Combined Healthcare strive tirelessly to provide the best possible care. Everyone should be really proud of the CQC report which recognises the really excellent compassionate and responsive way we support service users and carers day-in and day-out.

To achieve this Outstanding rating is rare and is a real testament to our excellent staff who aspire to deliver true person centred care in partnership with service users and carers. 

But we are not complacent and we have made clear that we want our journey of improvement to continue.  Our aim is to be Outstanding in ALL we do and HOW we do it.

Over the next few weeks, we will be launching a series of short films, highlighting various aspects of our continuing journey of improvement.

In this first film of the series, Peter Axon, Chief Executive of Combined Healthcare NHS Trust, outlines the three factors that make up an Outstanding organisation.