Crisis Care Centre Team

If you are concerned about your mental health, or someone you care for, you can contact the 24/7 Crisis Care Centre Team directly, available any time of day or night, for any age on 0300 123 0907 (OPTION 1).

Service name

Crisis Care Centre Team (formerly known as the Access Team)

Main contact number

0300 123 0907 (option 1)

If you have a hearing impairment and are unable to utilise the telephone, you can text the Crisis Care Centre Team on 07739 775202 and the team will respond as soon as possible (please note: this text service is charged at your network provider’s rate).

Service based at

Harplands Hospital
Hilton Road
ST4 6TH – click here to get directions from Google Maps

Service hours


About the service

The all-age Crisis Care Centre is the single point of contact and access for all Trust services. It provides 24/7 cover for all mental health services across Stoke-on-Trent and North Staffordshire.

The team provides the following:

  • Qualified health and social care staff who work together to provide assessment, advice and sign-posting to support recovery and promote wellbeing
  • Support for individuals and referrers to assist them to get access to the right services
  • Support for people with mental health illness who are experiencing difficulties when the stability of their mental health has been interrupted by crisis.
  • The team operates an open referral system which means, if you are concerned about your mental health or that of someone you care for, you can contact the team directly.

The team also takes referrals from other professional groups, such as GPs, health visitors, A&E and police.

PLEASE NOTE: As part of the Trust’s commitment to make it as easy as possible for our service users, carers and visitors to access and use our Harplands Hospital services, we have introduced a new camera controlled car park management system on the hospital site. You will be required to register your vehicle’s details if you are visiting the Harplands site. Please click on this link for more information. A downloadable leaflet for further information is available here.

Patient leaflets

NHS Access Team Booklet February 2019

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