NHS Staff Survey – Combined Healthcare’s journey of improvement continues

The results of the latest NHS Staff Survey are in and they confirm that North Staffordshire Combined Healthcare NHS Trust’s journey of improvement Towards Outstanding continues.

Coming hot on the heels of the CQC rating every one of our services as ‘Good’ or ‘Outstanding’, it’s welcome further evidence that our journey of improvement is also being felt and recognised by our staff.

The survey helps us to gauge how our staff are feeling, what they think about working in the Trust and the services and care we provide to our local communities. It also allows us to compare ourselves against other NHS trusts.

It’s particularly encouraging to see an improved score in “a place you would recommend to work or receive treatment” in comparison to other trusts. That’s great news and a sign our staff recognise positive change in our Trust.

Other areas of improvement include:

  • 21 out of 28 categories we were average or better than average, with 10 categories ranking better than average
  • 91% of staff believe the organisation provides equal opportunities for career progression or promotion
  • Scoring highly on staff believing that we act on service user feedback effectively
  • A low percentage of staff said they experienced bullying, harassment or abuse in the last 12 months, supplemented by a higher than average score for supporting staff health and wellbeing.

There are no significant reductions in our scores compared with last year, but we aren’t complacent. Areas that we will continue to work on improving include:

  • Staff being able to contribute toward improvements at work
  • Staff agreeing that their role makes a difference to service users and staff feeling confident in reporting unsafe clinical practice
  • Improving the experience of our Black, Asian and Minority Ethnic (BAME) staff.

A particular priority will be creating real and lasting change in workforce race equality and supporting a culture of continual improvement that all staff can engage in.

The Trust is also implementing a Towards Outstanding Engagement programme which aims to improve the skills within teams – in particular, techniques to help improve staff engagement and effective team working.

To view the survey results in full, please click here.