How to access us in a crisis
If you are concerned about your mental health or someone you care for you can contact the ACCESS TEAM directly on 0300 123 0907 (OPTION 1)
If you have a hearing impairment and are unable to utilise the telephone, you can text the Access Team on 07739 775202 and the team will respond as soon as possible (please note: this text service is available during the normal service hours and is charged at your network provider’s rate).
If you need urgent help but can wait until the next day then your GP can be the first point of contact to help navigate the best service for you.
If you feel unsafe and need immediate help go to your nearest hospital with an Accident and Emergency (A&E) Department.
If you are concerned about an immediate risk of harm – either to yourself or someone else – then phone 999.
How to access us out of hours or at weekends
Please call the main switchboard on 0300 123 1535 and ask for the On-Call Director.
We provide a range of services for people of all ages.
By clicking on the links below, you will find out more about the services we provide to care for:
- Adult inpatient services
- Adult community services
- Older people with mental health needs
- People of all ages with learning disability needs
- People requiring support for substance misuse
- Children and young people with mental health needs
For general telephone enquiries, please call our switchboard team who will put you through to the relevant service – 0300 123 1535
If you are feeling unwell, your first point of contact should be the named contact in your care plan.
Support is also available from the following…
Staffordshire Mental Health Helpline
Tel: 0808 800 2234
Text: 07860 022821
Online chat: www.brighter-futures.org.uk
Staffordshire Mental Health Helpline is available from 7pm-2am during weekdays and 2pm-2am during weekends.
Trained nurses can give you help and support 24-hours- a-day via telephone on 111.
Tel: 116 123 (free) or 01782 213555
Samaritans offers a 24-hour confidential telephone helpline. You can also get in touch via or by writing to them. More information is available on their website here.
Please click on the link for more information on the subjects below:
- Access to health records
- Information for carers
- Freedom of Information
- Diversity and inclusion
- Patient Advice and Liaison Service (PALS)
- Patient confidentiality
- Patient and Public Involvement/Experience
- Rapid Assessment, Intervention and Discharge
- Interpretation and translation services