21 Feb 2017
The CQC said that it was confident that the executive team, with the support of their staff, will deliver improvements on behalf of all of their patients in these minority of areas where it found them to be necessary and has agreed to a request from the Trust to return to check on the progress that they have made. The Trust has already taken action to address these issues since the inspection.
The Care Quality Commission found:
The reports highlight several areas of good practice, including:
Commenting on the CQC findings, Chief Executive Caroline Donovan said today:
"I’m both delighted and proud to be able to officially welcome the results of our recent inspection by the Care Quality Commission. After an extensive process - our second full inspection in two years - the CQC has rated Combined Healthcare NHS Trust as a Good Organisation - with some of our services rated as 'outstanding'.
"This is a remarkable achievement by our entire staff - from the front line, through support functions and back office, to senior management and our Board.
"It is also, I believe, a fair and powerful endorsement of the improvements in outcomes, effectiveness, safety and leadership that Combined Healthcare has achieved as a result of our determined and thorough improvement journey that we commenced over two years ago.
"I was particularly heartened to hear from the CQC that they thought the improvements that we’ve managed to secure are amongst the most remarkable in terms of their speed of any they have seen in the NHS. I know that our staff will be particularly grateful for that recognition and endorsement.
"It is, I believe, no fluke and no accident that our people and staff are regularly and consistently shortlisted, nominated and winning awards across the NHS.
The CQC rated the Trust as Requires Improvement regarding whether services are safe, mainly due to improvements required to rapid tranquilisation policy and the need to improve the number of young people seen within 18 weeks of referral. Commenting on this, Caroline Donovan said:
"We do recognise that there are still improvements to be made in a minority of our services. The work to secure these improvements is already underway and I’m grateful that the CQC has agreed to return to assure and officially recognise the improvements we are now going to secure. The only service the CQC found to be requiring improvement out of 11 services was our community services for children and young people.
"Working with our commissioner colleagues, we have made over £1 million extra investment in our CAMHS community services and we are ahead of our target to ensure that by the end of March no young person using our core CAMHS services will be forced to wait beyond 18 weeks. We will continue to reduce the waiting time for assessment down to four weeks.
"Being good is, by definition, good. But being good is not the limit of our ambitions for Combined Healthcare. Today we make clear that our clear, simple and determined ambition and vision is “To be outstanding” - in all we do and in how we do it.
"Our Towards Outstanding improvement programme will encompass and bring together everything that we do – our services, our people, our leadership, our listening and engagement, our involvement of service users and carers, our staff development and training. By bringing everything together in one unified programme of improvement, we are confident we will reach our aim.
"Put simply we will “become outstanding by being Combined”.
NOTES TO EDITORS.
The Care Quality Commission 2017 ratings for North Staffordshire Combined Healthcare Trust Services are as follows: