Combined Healthcare NHS Trust improvement journey confirmed in NHS Staff Survey
10 Mar 2017
- In 2016 our Staff Survey continues to build on improvements made in 2015.
- Over 20% of the surveys 27 indicators demonstrate significant improvement, with none in significant decline.
- Comparing like for like figures with 2015 we see that over 70% of indicators have an improved score in 2016.
- Above average scores posted against comparator NHS organisations in a third of areas.
- Strongest areas of performance are in reporting of errors and near misses, plus percentage of staff experiencing harassment, bullying, discrimination or abuse at work.
The results of the 2016 annual NHS Staff Survey are published this week and confirm the journey of North Staffordshire Combined Healthcare NHS Trust of improvement towards outstanding. The results show:
- Staff engagement levels have increased.
- Staff perceptions of the Trust continue to improve.
- The Trust now has benchmarked areas of strength in ‘error reporting’ and non-discriminatory behaviour.
- Combined Healthcare is longer an outlying trust for experience of physical violence.
Our strongest areas of improvement over the last 12 months are:
- Staff confidence and security in reporting unsafe clinical practice.
- Organisation and management interest in and action on health and wellbeing.
- Fairness and effectiveness of procedures for reporting errors, near misses and incidents.
- Percentage of staff appraisal.
- Staff satisfaction with resourcing and support.
- Percentage of staff witnessing potentially harmful errors, near misses or incidents in the last month.
The results also show areas where the Trust can focus its improvement in the coming year, including the percentage of staff attending work in the last 3 months despite feeling unwell, because they felt pressure from their manager, colleagues or themselves.
Commenting on the results, Chief Executive Caroline Donovan said: "These results confirm that our staff recognise and are witnessing the improvements we have made over the past year as an organisation. It's particularly welcoming that our staff have improved confidence in reporting unsafe clinical practice and that the percentage of them witnessing potential harmful errors have declined, but despite improvement there is no room for complacency.
"Coming on the back of our recently announced improved rating of 'Good' by the Care Quality Commission, we will now study the results of the survey in detail and embed any lessons learned in our overall improvement journey Towards Outstanding."