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Patient Advice Liaison Service (PALS)

The Patient Advice and Liaison Service (PALS) is available throughout the NHS, providing people with extra support and advice when using health services.

Our PALS staff can:

  • Provide you with information about our services
  • Provide you with a variety of health information and information about other organisations that can help you
  • Help with problems that you haven’t been able to sort out with staff on a ward or in a clinic
  • Inform you how to make a complaint
  • Inform you about independent organisations that can assist you with a complaint
  • Listen to your views on how we can improve our services Offer opportunities for people to get involved in how they are developed

The Trust’s PALS and Complaints Team contact details

Our PALS staff work in a team with colleagues in Complaints. If you wish to complain or talk to someone because you are dissatisfied with any aspect of our services, call the PALS team and Complaints using the various methods below:

Tel: 01782 275031
Freephone: 0800 389 9676
Email: patientexperienceteam@northstaffs.nhs.uk (emails are monitored Monday-Friday, 9am-5pm)
Text: 07718 971 123 (please note: this text service is available Monday-Friday, 9am-5pm and is charged at your provider’s rate)

These contacts are not intended to be used for emergency purposes. Please contact the Access Team on 0300 123 0907 (option 1), your GP, your care coordinator or the emergency services if you need urgent assistance.

Write to:

FREEPOST RRS-YTLU-UBBY
North Staffordshire Combined Healthcare NHS Trust
Patient Experience Team
Harplands Hospital
Hilton Road
Stoke-on-Trent
ST4 6RR

Leaflet:

Improving patient experiencce.pdf